Frequently Asked Questions
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We’re a small boutique manufacturing studio focusing on pattern-making, sampling & manufacturing. We aim to help you bring your collection to life as hassle-free as possible.
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Our minimum order quantity is 1. This includes our Garments. If you wanted to order a project for one unit after pattern-making and sampling this is perfectly fine, you will have a copy of the patterns if you wish to order more in the future.
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We can help with Screen Printing, Embroidery, DTG printing & Garment Labelling.
As we do not have the capacity offer these services currently we may be able to put you in touch with suppliers locally or overseas.
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Unfortunately we cannot accept refunds for change of mind or change of size.
If your product arrives damaged or faulty please contact us at hello@96FAILURE.com or through our contact us page. We will require proof of product damage and will assess each claim on an individual basis.
Please do not 'return to sender' without prior contacting us. This will not be accepted as a refund or exchange and you will be responsible for any return shipping fees to get the product back to you.
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All shipping estimates are in addition to production times, we will communicate and changes or delays if they occur.
Shipping is estimated between:
8-14 business days for USA
8-14 business days for Australia
8-14 business days for the UK
8-14 business days for Europe
13-16 business days for the rest of the world
Please be patient, things happen out of our control. If your order hasn't arrived within the specified times please wait 5 business days and then contact us at hello@96FAILURE.com.